| To Whom It May Concern: I am please to recommend
the CIAO Pos system to anyone with a need for its
services. I first investigated a POS system to control the errors and
theft with my receipts. I was apprehensive because of the price and the
level of dependence I would have on this system. After contacting a couple
different POS vendors I realized that service was a big part of any system.
I did some checking and called some references. I found that Forbes-Snyder
was the strongest in this area. So I took the plunge.
I have been more than pleased. I really can’t believe I used to
operate without the system. I now understand my business better because
I know what I’m selling, when I’m selling it, and in what
manner (take out, dine in, bar area). I have increased sales because of
missed charges that are now being included on the bills. I’m certain
it has helped curtail theft. Training new staff is easier, and the operation
and efficiency of my staff has improved. I also can see problem areas
that previously were guess work, such as how long it is taking for an
order to be filled. The usefulness of this system has made the payments
seem obsolete.
No system is perfect, and I have experienced minor problems, that - at
the time, seem major. No matter how big or small the problem was, the
response time for service calls has never been more than 15 minutes. When
I required on-site support, Forbes Snyder was here within 1 to 2 hours
at the most. Every glitch has been fixed and I feel that Forbes-Snyder
is continually working to make my system better. I have had changes made
that Tony has done after hours for my convenience. Forbes Snyder has also
taught me to do most of the changes myself; the system is very user friendly.
The more I can do myself the less reliant I have to be on a service call.
I have really have no complaints about the system and if I had it to do
over I would have done it twelve years ago, I also would use Forbes Snyder
again. If you have any questions regarding Forbes-Snyder or the
CIAO system please don’t hesitate to call me, I will be forthright
about every aspect of the process. 413 221-3300
Sincerely,
Nicholas Giuggio
The Pizza Shop
East Longmeadow, Mass
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| P.K., It has been nine months since we've
purchased Ciao, and I would like to
take a few minutes to thank you for selling us such an efficient POS system.
The cashiers are pleased with the feature that allows them to print a
check
anytime after the sale. In the past, when asked days after a transaction,
they would guess the amount, and give a hand written receipt. They've
also
commented on the ease of combining checks on a split order. We have 350
+
people that come through our cafeteria for lunch every day. It's difficult
to get a group of 10 people to stay together, and come through the line
at
the same time, when one person is picking up the tab. Being able to leave
a
check open, and add to it in between sales, has immensely cut down, on
the
confusion.
I am extremely pleased with the back office software. Having a completely
functional, live terminal, in my office, allows me the freedom to track
inventory, update menus, change prices, do reports, and printouts, all
without interrupting the cafeteria sales. I would recommend this system
to
anyone who has the need to simplify their paper work and utilize their
time
elsewhere. Please also extend my gratitude to your staff, for figuring
out
ways to customize Ciao to fit our needs. As time passes, and the demand
for
change beckons, it's soothing to know that we can count on your experienced
team to come through for us.
Warmest Regards
Rose Pensivy
Food Service Catering Manager,
GE Advanced Materials
1 Plastics Ave.
Pittsfield MA 01201
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Amherst Brewing Co., Inc.
24-36 No. Pleasant St.
Amherst, MA. 01002
413-253-4400
May 18, 2005
To whom it may concern,
This letter is a recommendation for CIAO Point
of Sale systems. We installed CIAO on March 1, 2005 and have been very
happy with the operation of the system and especially the support we have
received from P.K. and the Forbes-Snyder team. They have worked hard to
make the transition from our old POS system to the new CIAO system as
smooth as possible. Over the past few months we have been getting comfortable
with the CIAO system and are starting to benefit from the detailed daily
reports made available through the system. All of our managers and staff
are impressed with how easy CIAO is to use and new employees are finding
CIAO an easy system to learn. Overall we are looking forward to many years
of satisfaction and feel that CIAO Point of Sale system was the right
choice for the Amherst Brewing Company.
Sincerely,
John P. Korpita
President
Amherst Brewing Co., Inc.
Seamus O’reilly’s Pub & Grille
80 Jarvis Avenue
Holyoke, MA 01040
February 5, 2005
To Whom It May Concern:
Forbes Snyder installed our new Ciao POS system in October of 2003
for our company. They were wonderful to deal with. They spent many long
days and evenings training our staff on Ciao and making sure the system
worked for our business.
Their service department is great. If we have any problems they are
just a phone call away and the situation will be taken care of day or
night.
Ciao has made our business more efficient in all of our departments
from our front of the house staff to the back office with all our inventory,
payroll, and reports.
If you have any questions in regards to Forbes Snyder, please feel
free to contact us directly at 522-3311. Again, Forbes Snyder was, and
still is, a pleasure to do business with.
Sincerely,
Cynthia L. Kanaley
Manager
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